CORONAVIRUS UPDATE

The shop is now open again!

We are open to visitors on:

Monday - Friday from 10am - 5pm until further notice. We are currently closed at the weekend.

There is a limit of 2 adults per household inside the shop to ensure social distancing and in accordance with Government guidelines; a mask or face covering will need to be worn.

We are now sending orders out 5 days a week! Orders are sent from the shop and are collected by Royal Mail or courier as always. Please be assured that we will dispatch all orders as soon as we can.

Thank you for your understanding and support as we navigate these hard times for our little independent shop. Please do not hesitate to contact us if you have any questions.

Stay safe and take care!
Best wishes,
The Bear Garden Team
(Last updated: 22nd July 2020)

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We first opened in Guildford town centre way back in 1992. As you can see from this photograph, we are a proper bricks and mortar business. So do feel free to come by and visit us in person!
For those unable to drop in, we offer the facility to order either over the phone or online.  In fact, we were the first UK teddy bear business to open an online shop in 1999.
You can order from us with confidence.  We are very proud of our award-winning customer service, having won Experience Guildford's Customer Service Awards in 2013, 2014, 2015, 2016, 2017 and 2019!

News

Dispatch Update - 10/07/20

July 10, 2020

Opening hours and dispatch update!

The shop is now open again! We are currently open to visitors Monday to Friday from 10am - 5pm. The door is locked and we just ask visitors to give us a knock!

We are also sending orders out Monday to Friday!

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We are now a Charlie Bears Paw Store!

July 03, 2020

We are absolutely delighted to announce that we have been specially selected to become a Charlie Bears Paw Store!
What is a Charlie Bears Paw Store?
Paw stores are retailers globally, who carry the largest range of Charlie Bears products from every collection every year. Paw stores will also carry exclusive products and certain Secret Collection items, which are more difficult to find. Exciting, huh?

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17th June 2020 RE-OPENING NEWS!

June 12, 2020

If you go down to the woods today (Guildford and more specifically Jeffries Passage...)
You're sure of a big surprise!
If you go down in the woods today
You'd better go in disguise! (a mask will do!)
For every bear that ever there was
Will gather there for certain
Because today's the day (Wednesday 17th June 2020)
The Bear Garden will RE-OPEN!

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VE DAY BANK HOLIDAY FRIDAY 8th MAY NOTICE

May 06, 2020

The early May Bank Holiday has been moved from Monday 4th May to Friday 8th May to celebrate the 75th Anniversary of VE Day, so we have moved our dispatch day this week to THURSDAY 7th MAY. Please be aware that orders placed after 3pm on Thursday will not be sent until next week. Priority shipping orders will not be delivered next day on the Friday but instead should arrive on Saturday 9th May. This is because Royal Mail will not deliver on the Bank Holiday. We will be updating our dispatch frequency in the next week following further guidance about the Lockdown measures from the Government. Thank you so much for all of your support!

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