CORONAVIRUS UPDATE

We are currently open from Monday to Friday from 11am - 4pm.

We are not yet open again on Saturdays, but emails are closely monitored.
If you are coming to see us then please note the following, which enables us to continue offering our award-winning service, while keeping everyone safe:

    • The door is locked, so you just need to knock!
    • One shopping "unit" is allowed in at a time, whether an individual or a family.
    • Hands must be sanitised at the door and a face mask has to be worn.
    • All surfaces and the card machine are periodically cleaned, as well as after each use.

We continue to send out orders orders 5 days a week. Please note that there are still some pandemic-related delays in parts of the world, although things continue to improve.

Thank you for your continued support. Stay safe and take care!

Best wishes,
The Bear Garden Team
(Last updated: 26th May 2021)

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We first opened in Guildford town centre way back in 1992. As you can see from this photograph, we are a proper bricks and mortar business. So do feel free to come by and visit us in person!
For those unable to drop in, we offer the facility to order either over the phone or online.  In fact, we were the first UK teddy bear business to open an online shop in 1999.
You can order from us with confidence.  We are very proud of our award-winning customer service, having won Experience Guildford's Customer Service Awards in 2013, 2014, 2015, 2016, 2017 and 2019!

News

Re-opening to visitors on Monday 12th April!

April 10, 2021

We are re-opening to visitors on Monday 12th April.
We will be open Monday to Friday from 11am - 4pm. We are not yet open at weekends, but emails are monitored.
If you are coming to see us then please note the following:
  • The door is locked, so you just need to give us a knock!
  • One shopping "unit" is allowed in the shop at a time, whether an individual or a family.
  • Hands must be sanitised at the door and a face mask has to be worn.
  • All surfaces and the card machine are periodically cleaned, as well as after each use.

View full article →

Easter weekend opening times!

April 01, 2021

Obviously we are still shut to visitors due to lockdown, but our Easter operating hours will be as follows:

  • Good Friday: CLOSED
  • Saturday: CLOSED
  • Sunday: CLOSED
  • Bank Holiday Monday: CLOSED
  • Tuesday 6th April: Back to "normal"!

View full article →

CORONAVIRUS UPDATE

January 05, 2021

Unfortunately, we are closed to shop visitors due to the latest COVID-19 lockdown restrictions.

However, we are still sending out orders, as well as answering the phone and emails. Parcels will continue to be packed and the phone answered Monday to Friday by our dedicated team. Please be assured that we will be dispatching orders as fast as possible, as always! Emails are monitored and answered 7 days a week!

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Happy New Year!

January 01, 2021

We would like to take this opportunity to wish you all the very best for 2021!

2020 has been a very challenging year for our 28 year old little shop and we hugely appreciate the support that everyone has given us during these unprecented times.

Here's to a better 2021! So, HAPPY NEW YEAR!

Best wishes,

Andrew, Jen, Petrina, Emma & Kate

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