The shop is now open again!

We are open to visitors on:

Monday - Friday from 10am - 5pm until further notice. We are currently closed at the weekend.

There is a limit of 2 adults per household inside the shop to ensure social distancing and in accordance with Government guidelines; a mask or face covering will need to be worn.

We are now sending orders out 5 days a week! Orders are sent from the shop and are collected by Royal Mail or courier as always. Please be assured that we will dispatch all orders as soon as we can.

Thank you for your understanding and support as we navigate these hard times for our little independent shop. Please do not hesitate to contact us if you have any questions.

Stay safe and take care!
Best wishes,
The Bear Garden Team
(Last updated: 22nd July 2020)

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We first opened in Guildford town centre way back in 1992. As you can see from this photograph, we are a proper bricks and mortar business. So do feel free to come by and visit us in person!
For those unable to drop in, we offer the facility to order either over the phone or online.  In fact, we were the first UK teddy bear business to open an online shop in 1999.
You can order from us with confidence.  We are very proud of our award-winning customer service, having won Experience Guildford's Customer Service Awards in 2013, 2014, 2015, 2016, 2017 and 2019!


BANK HOLIDAY MONDAY 31st August 2020

August 29, 2020

Just a reminder that the bears are putting their paws up for the Bank Holiday and will be back in the shop to answer phone calls, say hello to visitors and pack and post the parcels on TUESDAY 1st SEPTEMBER. The Head Bear can be reached by email at in the meantime. Happy Bank Holiday weekend! 🐾

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Update on our current opening arrangements!

August 28, 2020

The shop is currently open to visitors and phone calls on Monday to Friday from 10am - 5pm. We are not yet open at weekends.

If you are coming to see us (and we love visitors!) then please note:
  • The door is kept locked, so you just need to give us a knock!
  • Visitors numbers are limited in the shop to keep everyone safe.
  • Hand sanitizer is provided for all visitors, who must wear a mask please.
  • All surfaces and the card machine are periodically cleaned, as well as after each use.
Also: We are now dispatching orders 5 days a week, so bears are getting to their new homes with very little, if any, delay!

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Dispatch Update - 10/07/20

July 10, 2020

Opening hours and dispatch update!

The shop is now open again! We are currently open to visitors Monday to Friday from 10am - 5pm. The door is locked and we just ask visitors to give us a knock!

We are also sending orders out Monday to Friday!

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We are now a Charlie Bears Paw Store!

July 03, 2020

We are absolutely delighted to announce that we have been specially selected to become a Charlie Bears Paw Store!
What is a Charlie Bears Paw Store?
Paw stores are retailers globally, who carry the largest range of Charlie Bears products from every collection every year. Paw stores will also carry exclusive products and certain Secret Collection items, which are more difficult to find. Exciting, huh?

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