Due to the new lockdown running from 5th November to 2nd December our operating conditions have changed.

The shop is currently closed to visitors and from Thursday 5th November to Wednesday 2nd December we are only be able to operate as a mail order business. 

Parcels will continue to be packed and the phone answered Monday to Friday by our dedicated team. Emails will continue to be monitored and answered 7 days a week!

To recap: we will continue to send orders out 5 days a week! These are sent by Royal Mail or courier as always. Please be assured that we dispatch orders as fast as possible as ever!

Thank you for your ongoing support for our little independent shop during these unprecedented times. Please do not hesitate to contact us if you have any questions.

Stay safe and take care!
Best wishes,
The Bear Garden Team
(Last updated: 9th November 2020)

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We first opened in Guildford town centre way back in 1992. As you can see from this photograph, we are a proper bricks and mortar business. So do feel free to come by and visit us in person!
For those unable to drop in, we offer the facility to order either over the phone or online.  In fact, we were the first UK teddy bear business to open an online shop in 1999.
You can order from us with confidence.  We are very proud of our award-winning customer service, having won Experience Guildford's Customer Service Awards in 2013, 2014, 2015, 2016, 2017 and 2019!


28 years of The Bear Garden

November 02, 2020

Today, the 2nd November 2020 The Bear Garden is celebrating its 28th Birthday!

We would like to say a huge THANK YOU!!! to all our wonderful customers who have supported us through the good and the bad times!

Wow!  How those years have really flown by!

Here is to at least another 28 years!

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BANK HOLIDAY MONDAY 31st August 2020

August 29, 2020

Just a reminder that the bears are putting their paws up for the Bank Holiday and will be back in the shop to answer phone calls, say hello to visitors and pack and post the parcels on TUESDAY 1st SEPTEMBER. The Head Bear can be reached by email at in the meantime. Happy Bank Holiday weekend! 🐾

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Update on our current opening arrangements!

August 28, 2020

The shop is currently open to visitors and phone calls on Monday to Friday from 10am - 5pm. We are not yet open at weekends.

If you are coming to see us (and we love visitors!) then please note:
  • The door is kept locked, so you just need to give us a knock!
  • Visitors numbers are limited in the shop to keep everyone safe.
  • Hand sanitizer is provided for all visitors, who must wear a mask please.
  • All surfaces and the card machine are periodically cleaned, as well as after each use.
Also: We are now dispatching orders 5 days a week, so bears are getting to their new homes with very little, if any, delay!

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Dispatch Update - 10/07/20

July 10, 2020

Opening hours and dispatch update!

The shop is now open again! We are currently open to visitors Monday to Friday from 10am - 5pm. The door is locked and we just ask visitors to give us a knock!

We are also sending orders out Monday to Friday!

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