Shopping guide

Welcome to our website shopping guide. It is full of useful pieces of information for experienced and uninitiated online shoppers! We want your online shopping experience to be as simple as possible.

Our Website

The Bear Garden website allows you to browse through our huge range of bears and soft toys. If something catches your eye, you can then make an adoption without even having to pick up the phone or visit us! Sounds simple? Well it is!

All you do is pop the item(s) into your shopping basket and go to the secure checkout! Or, if you want to browse some more, you can keep the item in your basket and keep on looking!

Online shopping basket

A shopping basket allows you to select items while browsing our website. These items are remembered, so that the customer can recall what has been selected and make any changes (e.g. alter the quantity of an item selected). The shopping basket is displayed at the payment page to allow customers to confirm their selections and even print off a hard copy. Shopping baskets are unique to each customer to ensure privacy. Shopping baskets function by using cookies. These must be turned on if the online basket is to work.

Please note that there is a link to your shopping basket at the top of every page.


The Bear Garden website is secure.

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

The Bear Garden Guarantee

We like our customers to be happy! So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden UK Limited guarantees that all items offered for sale on this website are in perfect condition. We include all boxes, bags and certificates where provided by the manufacturer.