News

We win at the 2022 Customer Service Awards!

Fantastic to win (and retain our title!) at Experience Guildford's 2022 Customer Service Awards this evening in the Independent Retailer category at The Yvonne Arnaud Theatre! 😁 View full article →

Charlie Bears delivery!

A large Charlie Bears delivery arrived today featuring some wonderful new bears! View full article →

Steiff's Piglet arrives!

He is nervous to be here, obviously!
Steiff's new Piglet limited edition is adorable! He follows in the footsteps of his best friends Winnie the Pooh, Eeyore and Tigger.

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Princess Diana Memorial Teddy Bear by Hermann Spielwaren

Hermann Spielwaren have created this beautiful teddy bear to mark the 25th anniversary of the tragic and untimely death of Diana, Princess of Wales.

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Royal Mail Strikes

Get your orders in now!

Royal Mail will be on strike on 26th & 31st August, as well as the 8th & 9th September.
If you were thinking about placing an order, we really do recommend that you get it in as soon as possible! There will obviously be a back log of post to be cleared after each strike day. As a result, we anticipate there being up to three weeks worth of delays and disruption to the postal system. View full article →

Jen leaves The Bear Garden after 18 years!

It is with great sadness that Jen left us today for a new challenge! She has worked on and off at The Bear Garden for 18 years, starting with a Saturday job (her very first job) and gradually moving up to become manageress over the last decade! View full article →

Guildford's Customer Services Awards 2022 shortlist announced!

Experience Guildford have just announced this year’s Customer Service Awards shortlists and we have made it to the last three in the Independent Retail category!
Thank you to everyone who nominated us. Now we will face the challenge/scrutiny of a secret shopper!

We won in 2013, 2014, 2015, 2016, 2017 and 2019 and in 2018 we were runner up! Now in 2022 (after a two year COVID break) we would like to get back to winning ways!
The awards have become a key annual event of the town, highlighting businesses that consistently put their customers first and covering the full retail and leisure mix!

Hermann Spielwaren launch Platinum Jubilee Teddy Bear

German teddy bear manufacturer Hermann Spielwaren have just launched this very limited edition (only 70 pieces!) teddy bear to commemorate the platinum jubilee of Her Majesty Queen Elizabeth II's ascension to the throne.

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Charlie Bears delivery!

A Charlie Bears delivery has just arrived with us today!
Their were lots of lovely characters in today's delivery! View full article →

Online auction for War Child - Steiff British Collectors Bear 2022 - No 2 of the edition!

In our continued effort to offer some help to the children of Ukraine, we are auctioning this limited edition Steiff British Collectors Bear 2022 for our chosen charity War Child. View full article →